Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, Afterpay, and Shop Pay for fast, secure checkout.

Can I change or cancel my order?
Orders are processed quickly. Please contact us within 24 hours of placing your order and we'll do our best to help.

Shipping

How long will my order take to arrive?
Delivery times vary by product and supplier, typically 5–15 business days within Australia. You'll receive tracking information once your order ships.

Do you ship internationally?
We currently ship within Australia only.

Why has my order arrived in separate parcels?
We work with multiple suppliers, so items in the same order may ship separately and arrive at different times.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in original condition. Please contact us to initiate a return.

What if my item arrives damaged or incorrect?
Contact us within 48 hours with a photo and we'll arrange a replacement or refund promptly.

Products

Are your products safe for pets?
We carefully select products that meet safety standards. If you have specific concerns about a product, feel free to contact us before purchasing.

Do you restock sold-out items?
Stock availability depends on our suppliers. Contact us if you'd like to be notified when a specific item is back.

Contact

How do I get in touch?
You can reach us via our contact page or through Shopify Inbox chat. We aim to respond within 1 business day.